F.A.Q.

Q: How long will Order Processing take?

A: Orders typically take 1-3 work days to process before they ship – excluding weekends and holidays. During the holidays, processing times may take up to 10 days. You will receive an email confirming your purchase with the shipping tracking number when your order is shipped out.

 

Q: Is there somewhere I can go to view the products before purchasing?

A: Active Health Shop is an online store, we do not have any physical stores or branches, yet! ?

If you have any questions regarding the products, you may check out the product pages.

If you still cannot find the information you need, feel free to reach out to us at office@activehealthshop.com We will be happy to assist you.

 

Q: Can you deliver the package to my office?

A: We will deliver your order following the address you provide during checkout, whether it is your house address or office address.

In case you want to change your shipping address afterward, please send us your inquiry at office@activehealthshop.com we will help you to update the address and also send you a confirmation once done.

NOTE: Shipping addresses can only be updated if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.

 

Q: What if I am not at home when the package arrives?

A: You may need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at office@activehealthshop.com immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.

 

Q: The tracking number provided to me is invalid/ not working, what should I do?

A: Generally, after we ship your package, it will be processed by our third-party carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system.

Usually, it takes a few days for processing, therefore the tracking information may not appear online immediately.

If after 2 weeks you still have problems with your tracking number, please reach out to us at office@activehealthshop.com. We will assist you right away.

 

Q: I have a question that is not answered here. How do I contact you?

A: Please email us at office@activehealthshop.com and we’ll respond as soon as we can!